The RockIT Support Team will endeavor to provide the following support based on the level of priority stated. The Client must have available persons who can suitably respond and their maybe some delays for events after business hours, weekends and public holidays.
Where a product or system has failed due to unforeseen or willful damage to either the product or the infrastructure The Client shall have a contingency plan in place. Such as the availability of their repair services or a backup smart lock device or suitably knowledgeable people who can assist.
All Service Requests must be directed through the Zendesk service to ensure that they are logged and the required response can be initiated.
If you need further assistance please create a support ticket select here
To contact our Support Team call 0800 22 11 55 and go to RockIT Remote Security Solutions
Where products are to be returned for servicing send to by a track and trace courier
The RockIT Team provides the following additional services.
